Description
This slide presentation outlines a project by Metro Water Services in Nashville, Tennessee, to utilize an interactive voice response system (IVR). Topics outlined include: General Info Metro WaterServices (MWS); Customer Services; IVR Functionality; Call Center(Customer & Emergency Services); Call Center Stats; Call Center Stats (Prior to IVR and with IVR); Payment by Credit Card; IVR Credit Card Payments; Cut-Off Status; Automated Payment Extension; Spanish Option; Spanish Stats; Search By Capabilities; Outbound Calling; Outbound Calling Stats; and, Future Enhancements. Includes tables, figures.
Product Details
- Edition:
- Vol. – No.
- Published:
- 03/01/2006
- Number of Pages:
- 19
- File Size:
- 1 file , 230 KB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
